The Director, Sales Strategy & Operations (SS&O) leads the global sales operations activities for all Sales units. The incumbent will lead a team of industry focused Sales Operations Resources and team closely with the senior leadership teams across
the enterprise. The incumbent will also interface and develop relationships with mid and senior-level management at key customers as required. The incumbent must be extraordinarily self-directed, organized, independent and results-focused; have an outstanding track record of leading cross-divisional teams; establish a strong network of relationships across the company; possess strong analytical and problem solving skills; and be obsessed with driving new revenue, improving customer satisfaction and strengthening “trusted advisor” customer relationships.

Responsibilities:

Develop standardized tools that improve the effectiveness of the sales team with customers while also improves communication and increases productivity.

Help formulate impactful sales strategies that allow organization to retain current market share and drive growth.· Engage with marketing resources to execute the Customer Satisfaction Survey; coordinate and monitor all action planning for the Sales
division.

Help formulate divisional initiatives during the EP/STP process and implement effective and simple tracking and communication methods to ensure all divisional initiatives are on-track and produce the desired results.  Identify issues and recommend corrective measures when appropriate.

Team with the SVP Sales/BD and Finance to develop and publish Key Performance Indicators (KPIs) for the division; in conjunction with Finance analyze revenue and forecasting trends; implement easy-to-understand dashboards; determine proper measures to track productivity gains; track fairness and effectiveness of sales commission plans.

Engage with Customer Marketing and the Sales VPs to consolidate information across sales groups and prepare concise,
consistent, and impactful reports and presentations that are used internally and externally with customers and at industry events

Function as the primary representative for Sales on internal committees and serve as the back-up for the SVP Sales/BD on additional committees as required.

Lead programs as requested by the SVP Sales/BD to respond to changing market conditions that enable Sales to capitalize on new opportunities, quickly resolve issues and neutralize competitive threats.

Job Content: 25-30%
strategy/analytical, 70-75% tactics, process & operations

Qualifications 

Bachelor’s degree·

10+ years experience in Sales,
Marketing, Business Development, Product Management, Strategy, IT or related field

Demonstrated effective leader

Leadership experience successfully leading, managing and motivating a team

Strong analytical and communication skills

Experience at establishing and executing strategic plans to achieve business goals

Extraordinarily self-directed, organized and results focused with a high sense of urgency

Expertise
in MS PowerPoint and strong proficiency with MS Excel

Advance degree (e.g., .MBA) preferred