This High-Tech, Global leader seeks a Technical Service Director responsible for the end-to-end technology operations management for a high volume transaction processing 24x7x365 environment that services customers globally including feeds and applications, as well as data collection network gathering information provided to premier clients and partners. The role directs, plans, supports, and manages application and hosting services and is the primary interface between the delivery functions, R&D, and business organizations. This includes management of Linux and Microsoft System Administrators responsible for server operations in a production, development and test environment. The position is also responsible for monitoring and reporting on delivered services including customer satisfaction, business relationship management, and proactive improvement of the levels of service delivered. The position will ensure that the operations services meet the requirements of the business, premier clients, consumers, and partners at all times, spanning the entire product lifecycle.

Key Responsibilities

• Primary point of contact with business, product, technical operations, and R&D teams to assure smooth transition from high-level design, through product development or system/service modification, including development of support and escalation models, and service levels.

• Directs the development, maintenance, and documentation of operational infrastructure components, applications, platforms, and/or externally-provided technology solutions.

• Evaluates proposed system or service modifications to ascertain impact on existing processes or systems. Ensures evaluation and testing of changes to guarantee uninterrupted service.

• Manages global team of system & database administrators, service engineers, technical managers, project management, solution architects, technical writers, and release managers aligned to support company’s products and services.

• Create and manage budgets while seeking opportunities for return on investment, analysis of total cost of ownership, and cost savings opportunities.

• Directly responsible for managing project pipeline/intake. Identifies and plans resource allocation to meet internal operational and customer demands.

• Analyze technical or service-provision problems or deficiencies and manage through to resolution, directing internal, external or vendor resources as required.

• Develop and present detailed reporting on key performance indicators, service levels, project status, service availability/performance, and contractual performance of vendors.

• Leads and motivates a global technical staff working continuously in a 24x7x365 environment.

• Participate in and lead troubleshooting calls for major service impacting incidents, providing overall guidance and direction for resolving operational issues.

• Ensure alignment with service platforms objectives and internal business partner roadmaps.

• Evaluate emerging technologies, keeps current with industry trends and innovations.

• Facilitates the resolution of complex technical and business problems which have long-term impact on technical methods, service levels or budget.

• Supervises one or more first level managers or project teams.

Qualifications

Skills and Experience required

· 12+ years of relevant experience

· A background in managing and supporting multiple, large commercial online products and services in a production environment

· Experience in developing high volume, high availability web sites that have low maintenance and support costs

· Experience building and managing high-end operations teams focused on operational excellence

· Well versed in the procedures and policies required to operate an application across a global organization

· Detailed understanding of public and private cloud technologies, application security, and “Operational best practices” for the online service industry.

· Ability to work on multiple projects, simultaneously, with aggressive schedules

· Creative problem solver with a keen ability to standardize a process or procedure

· Extremely well organized and accustomed to maintaining highly dynamic schedules

· Comfortable making presentations and attending a variety of client meetings and events

· Excellent communication and relationship management skills

KEY JOB RESPONSIBILITIES:

1. Working in conjunction with marketing engagement leaders, develops Social Media Marketing programs and projects to drive engagement & traffic to the company’s websites.

2. Studies the competition’s use of Social Media marketing and applies those learning’s to marketing plans and engagement tactics.

3. Directs Social Media Marketing planning in a “test and learn” culture to positively impact future results.

4. Ensures that there is a strategic connection between all Marketing channel and plans to deliver cohesive customer connections

5. Provides strategic direction to assigned staff in relation to the opportunities and impacts of Social Media in the Marketing process.

6. Manages the Social Media Marketing spend and ensures it is accurate versus the Monthly Forecast and Annual Budget with Finance team.

7. Manages the editorial and activation process for each channel; partners with other team members/departments (PR, marketing, online marketing, product development, customer service, merchants, analytics) as needed to ensure success.

8. Will study the operational effectiveness of his/her team and improve & tune-up processes.

9. As required educates the organization and key partners on Social Media Marketing trends.

REQUIRED SKILLS & QUALIFICATIONS

• Strong personal and professional experience in social media channels, emerging media content and community engagement

• An understanding of integrated marketing and traditional public relations and what drives compelling experiences on the Web – and how to integrate social into the broader marketing mix.

• Ability to translate trends, technologies and metrics into conversational English.

• As required acts as a trainer or counselor on development and implementation of social media, emerging media and community engagement initiatives.

• Ability to develop and activate strategic recommendations and program tactics.

• Flexibility to be a hands-on team player adding value, creating strategies, programs and instructional guidance to all levels and teams

• Exceptional at building and presenting concepts/programs for clients and new business opportunities.

• Strong people management and project management skills and ability to mobilize, supervise and motivate teams.

• Comfortable within an entrepreneurial/start up environment and comfortable with highly visible, multitasking assignments.

• Minimum 6 years relevant experience with 3-5 years in the social media and interactive space.

• Strong work ethic; resilient; high integrity

• Drive portfolio-level financial planning in partnership with Finance & Control and sub-unit planning functions
• Develop and publish product performance scorecards to support management in portfolio investment decision-making
• Develop and implement processes and tools to institutionalize and automate the creation of product performance data
• Leverage market, competitive and financial analysis to identify and communicate risks, gaps and new opportunity areas across the portfolio Partner with Business Planning and Pricing/Licensing to estimate revenue/business value, develop product cost estimates, and prioritize next generation solutions

Qualifications

• 3+ years experience in Internet, technology or mobile industry
• 8+ years experience in Finance, Strategy, Program Management, Product Marketing, or Product Management
• Superior analytical and critical thinking skills
• Persuasive written and verbal communications skills
• Strong collaboration and relationship-building skills
• Ability to function and self-motivate in a fast-paced, ambiguous environment
• Undergraduate degree required, MBA strongly preferred
• Travel Requirements: 10%

The Manager Competitive Analysis will have  responsibility for gathering, analyzing and communicating market trends and
competitive information with the goal of informing business and product  decision making. The manager will link competitive trends and events to key  consumer experiences and solutions. Additionally, the manager will indentify and tap into various sources of information including product performance and measurement tools across various internal business units and through 3^rd  parties.

• Responsible  for product news related to competition
• Analyze  competitors’ products, financials, and strategies and perform timely analysis of key market events.
• Connect competitive trends and events to key consumer experiences that will inform multiple teams responsible for product vision and decision-making.
• Demonstrate competency conducting research and distilling vast amounts of data into concise summaries focused on the key implications for customers and strategy.
• Develop detailed analysis reports highlighting competitive deficiencies via quantifiable measurements.
• Present findings, analysis and recommendations to various internal audiences, including the executive level.
• Deliver project-based competitive analyses for key stakeholders.
• Identify and report on future trends and keep abreast of the latest developments including industry standards, analyst viewpoints, and the expectations of consumers.

Qualifications

• 5+ years experience in technology or mobile industry
• 8-10 years Product Management, Product Marketing, Market Research, Strategic or Competitive Intelligence experience
• Demonstrated experience acting as strategic thought partner to teams
• Proven analytical and critical thinking skills
• Persuasive written and verbal communications skills
• Strong collaboration and relationship-building skills
• Ability to function and self-motivate in a fast-paced, ambiguous environment
• Undergraduate degree required
• MBA strongly preferred
• Travel Requirements: 10%

The Director, Sales Strategy & Operations (SS&O) leads the global sales operations activities for all Sales units. The incumbent will lead a team of industry focused Sales Operations Resources and team closely with the senior leadership teams across
the enterprise. The incumbent will also interface and develop relationships with mid and senior-level management at key customers as required. The incumbent must be extraordinarily self-directed, organized, independent and results-focused; have an outstanding track record of leading cross-divisional teams; establish a strong network of relationships across the company; possess strong analytical and problem solving skills; and be obsessed with driving new revenue, improving customer satisfaction and strengthening “trusted advisor” customer relationships.

Responsibilities:

Develop standardized tools that improve the effectiveness of the sales team with customers while also improves communication and increases productivity.

Help formulate impactful sales strategies that allow organization to retain current market share and drive growth.· Engage with marketing resources to execute the Customer Satisfaction Survey; coordinate and monitor all action planning for the Sales
division.

Help formulate divisional initiatives during the EP/STP process and implement effective and simple tracking and communication methods to ensure all divisional initiatives are on-track and produce the desired results.  Identify issues and recommend corrective measures when appropriate.

Team with the SVP Sales/BD and Finance to develop and publish Key Performance Indicators (KPIs) for the division; in conjunction with Finance analyze revenue and forecasting trends; implement easy-to-understand dashboards; determine proper measures to track productivity gains; track fairness and effectiveness of sales commission plans.

Engage with Customer Marketing and the Sales VPs to consolidate information across sales groups and prepare concise,
consistent, and impactful reports and presentations that are used internally and externally with customers and at industry events

Function as the primary representative for Sales on internal committees and serve as the back-up for the SVP Sales/BD on additional committees as required.

Lead programs as requested by the SVP Sales/BD to respond to changing market conditions that enable Sales to capitalize on new opportunities, quickly resolve issues and neutralize competitive threats.

Job Content: 25-30%
strategy/analytical, 70-75% tactics, process & operations

Qualifications 

Bachelor’s degree·

10+ years experience in Sales,
Marketing, Business Development, Product Management, Strategy, IT or related field

Demonstrated effective leader

Leadership experience successfully leading, managing and motivating a team

Strong analytical and communication skills

Experience at establishing and executing strategic plans to achieve business goals

Extraordinarily self-directed, organized and results focused with a high sense of urgency

Expertise
in MS PowerPoint and strong proficiency with MS Excel

Advance degree (e.g., .MBA) preferred

Essential Duties & Responsibilities:

1.  Identifies and analyzes technology framework and business needs /requirements and provides alternatives to address and close gaps:

         a.  Conducts business needs assessments and cost versus benefit measures

         b.  Works closely with Technology Strategy and Architecture to drive out   

              technology and broader IT and process business implications

         c.  Communicates trends and requirements to and from clients and IT

2.  Supports demand planning and strategy, issue resolution and project oversight

3.  Partners with functional groups within the IT organization to communicate and

     clarify business needs:

        a.  Assess near-term business needs, utilizing structured interview

             processes to establish business priorities

        b.  Consult with technical subject matter experts and  develop alternative 

             technical solutions

        c.  Advise on options, risks, costs versus benefits, and impacts on other

             business and system priorities

4.  Heavy agency interface; Speak on behalf of organization

5.  Proactively identifies opportunities to apply technologies to business strategy:

       a.  Inform and advise clients on information system technologies, functionality,

            costs, benefits and implementation requirements

       b.  Provide services such as facilitating priority setting and brokering contracts

            on behalf of clients

6.  Broker services within the IT community on behalf of clients; coordinate multi-

     systems solutions to clarify interdependencies so that systems appear

     seamless to clients

7.  Builds and enhances relationships with clients by providing ongoing portfolio

     oversight, understanding and driving client strategies and operating plans and

     providing technology solutions consulting.

8.  Under the direction of the Client Executive accountable for overall delivery of IT

     Service and client satisfaction

9.  Ally with other IT functional areas to remain apprised of project status and

     inform client management of progress; conversely, keep IT’s technology and

     service managers aware of user issues and potential obstacles

10.  Ensure that all project related financials are accurate and appropriate 

11.  Understands, explains, and assumes ownership of client Service Level

       Agreements in partnership with Managed Services partners and the retained

     IT organization

Skills, Knowledge & Abilities:

1. 1.      Extensive knowledge of the overall insurance life cycle, preferably Small Business P&C, understanding the implications of change to related business areas
2. 2.      Knowledge of IT, including in-depth experience in business systems analysis, larger scale program management and detailed knowledge in the execution of business process reengineering
3. 3.      Extensive knowledge in at least one of the insurance disciplines: Underwriting/Rating, Distribution, Financial, Claims or Insurance Operations/Billing Collections
4. 4.      Experience in a high volume, “straight-through” processing environment, RTQ operation—real Time Quote
5. 5.      Professional image with consultative polish – excellent communication skills
6. 6.      Strong leadership skills including influencing and collaboration
7. 7.      Ability to translate business and technical client requirements clearly and verbally to individuals of varying backgrounds and levels
8. 8.      Understanding and experience in business applications/systems and how they are planned, specified, designed, built, tested, deployed and managed throughout the application and system development lifecycle
9. 9.      Proven project management skills to manage projects from inception to implementation – ability to apply project development methodologies, reporting techniques, and measurement techniques

Education & Experience:

1.  The successful candidate will have a minimum of 10+ years of experience in

      progressive enterprise level IT or business roles ideally within a Tier I

      Professional Services Practice focused on insurance

2.   Ideally, candidate should have experience working in a matrix environment

      capable of developing and fostering high quality relationships with all levels of

      the enterprise

3.   Minimum Bachelors Degree, Advanced degree preferred

The purpose of this work unit is to direct the Product Management activities and team for several technology areas and products to support organization’s push into Broadband for the global market place. These include, Long Term Evolution (LTE) wireless infrastructure technology, Multi-media applications over LTE networks. This position is responsible for directing and controls activities of two or more functional areas through several department managers including external suppliers, development, etc.  The incumbent will be directly Involved in strategic growth of the broadband device business. In addition, is responsible for developing and working with the Broadband Product Team to define critical features that are required to meet the priorities and expectation of the markets.

The Director Product Management for Devices and Solutions is responsible for driving a successful launch campaign for the  organization’s push into Wireless Broadband markets within North America. In this role, the position is responsible for developing market requirements and strategies to build devices business within our existing market. The position will help optimize the financial performance of the Broadband Solutions business, drive an integrated roadmap across the various regions including working with and through the product management teams in addition to collaborating with other teams to develop and deliver the device portfolio and solutions required of our customers.

- Product mgmt of devices
-working with marketing on this industry
-support to sales organizations in North America
-working with Broadband Product Management team and engineering where appropriate
-working with Service Organization on operational service side of this business model
-Incumbent will need to work with Third Parties (3PV’s) including chipset suppliers, etc.

SKILLS REQ’d

Need a strong background product managing and overseeing a diverse product portfolio which includes 2G, 3G as well as an understanding of Broadband level devices (LTE or WiMAX) plus understanding 3G PP and 3GPP standards processes. This position requires frequent use and general application of principles, theories, concepts and techniques; requires general knowledge of industry practices as well as external vendors within this space. Candidate should have worked in a product management, business development or within a sales organization or other business management positions either within Networks or Mobile Devices.

Candidate should have at least 5 years of Devices product management and an engineering background is highly desirable. Individual should also possess a strong working knowledge of Broadband technologies which include WiMAX and LTE. The individual should possess a strong working knowledge of 3G based technologies (UMTS/HSPA or DO Rev A)

This position will direct an
engineering team that develops device products supporting the US and
International market. This position will lead the development of products
through an on-site team as well as external suppliers.

Responsible for hardware and
software development process for devices.

• Works with device product management on product strategy and road maps.

• Defines schedules and manages projects adhering to specification, budgets and
schedules. Focus on delivering a high quality offering to the marketplace.

• Coordinates development efforts with the infrastructure development team.

• Enables innovation and the creation of Intellectual Property and Patents.

• Provides strategic technology guidance for the devices business.

• Engages with customers and sales leadership to work through product and
technical propositions, solve customer problems and seek input that will
eventually lead to device design.

• Works with Product Management, the Architecture team, and senior management
to determine product strategy, road maps, and engineering timelines.

• Negotiates and selects key contract development firms.

• Works with Quality and Supply chain organizations on production of products.

SKILLS REQ’D:

Bachelors degree in an engineering discipline. A graduate degree in
engineering or business degree preferred

·
10+ years of experience in leading engineering teams.

· Demonstrated experience in building devices that have a high degree of
special software and hardware features.

· Experience working managing 3rd party development firms.

· Strong working knowledge of Broadband technologies & knowledge of 3G based technologies (UMTS/HSPA or Do Rev A

DVP of Creative & User Experience serves as an idea generator, a pitch
master, a teacher, a mentor, and a touchstone to help assure creative
excellence among the senior user experience team. Drive, inspire and coach Creative
Directors and their teams toward creating breakthrough brand experiences for the
organization.  In addition, play a strong
leadership role in strategy development and senior relationships.  This role will have leadership
responsibilities for the following disciplines: visual design, copywriting,
user experience architecture, taxonomy, front end development and project
management.

Responsibilities:

• Manages and leads a group of Creative
  Directors and their Creative & User Experience teams to improve
  their work and develop continuous thought leadership for their teams and
  clients. This includes: ensuring CDs manage client expectations,
  effectively mentoring and managing their respective teams
• Develop and implement a process for
  deliverables review that assures maximum collaboration and creative
  excellence
• Maintain accountability for all
  creative briefs to assure correct level of project aspiration and to
  assure each brief meets Creative & UX standards
• Uphold quality standards of all
  creative deliverables
• Establishes and maintains lasting and
  supportive senior level relationships with clients
• Work with leads to stage meetings and
  events to promote a robust and exciting exchange of ideas and opinions
  about the industry and our companies environment and products
• Represents Creative & UX as a
  thought leader within industry organizations and participates as a speaker
  and an awards judge
• Foster an environment that is
  on-brand: Fearless, Inventive, Smart, Wondrous, Dynamic
• Foster an environment of
  multidisciplinary collaboration and creative problem-solving. Ensuring our
  internal processes, training and knowledge sharing reinforce this
  perspective

• Actively engages in increasing our
  industry profile through public speaking, judging, teaching, or other
  industry activities

Qualifications:

• Nationally / internationally  recognized creative awards list
• Strong portfolio with relevant  undergraduate and/or graduate degree
•  15+ years experience in large-scale creative management
• Acknowledged thought-leader
• Demonstrated ability to develop
  strong relationships with high-level clients
• Proven expertise at motivating and
  managing creative organizations in developing, communicating, and selling
  industry-leading concepts to clients
• Solid understanding and appreciation
  for the distinction between creative expression and business objectives
• Expert at developing large-scale
  e-commerce websites, microsites, interactive advertising, social
  experiences and online brand management and integration, with demonstrated
  results

  Superior written and verbal communication skills

  Effective organizational approach, performance management orientation, and
  superb interpersonal skills

  Clear, compelling, and charismatic presenter in business development and
  public speaking settings

• Passion
  for the product combined with an abundance of common sense.
• Able to
  work in a creative corporate environment.

Innovation

Routinely
demonstrates break-through thinking and strong creative problem-solving skills;
constantly strives to produce new-to-the-world ideas grounded in core insights
about human behavior or belief. Develops solutions that have potential to
garner industry recognition for the agency and category distinction and brand
leadership for clients.

Communication

Enhances effective presentation skills and interpersonal communications with
passion and charisma. Understands and effectively communicates/implements
creative concepts, the company’s creative and business philosophy, methodology
and capabilities.

Knowledge

Forward
thinking in understanding the emerging tools, technology and business practices
for the digital medium, and progressive in learning the application of these
tools and practices. Strives to be a thought leader and advanced practitioner
in creative tools and tactics.

Community
Contribution

Provides
inspiration and leadership to internal teams and to the larger Creative &
UX Community through the work or internal/external presentations that guide and
enhance the creative group’s overall output. Contributes to developing the
group as a unified, respected and cutting-edge community.

Collaboration

Actively values and seeks out partnership and involvement from other
disciplines when developing concepts, solutions, and deliverables. Welcomes and
demonstrates a multi-disciplinary approach to creative problem-solving.

Mentoring

Motivates and inspires teammates to learn, grow, and push their boundaries in
conceptual thinking and execution skill. Contributes constructive, clear and
honest feedback to design critiques, performance evaluations, and other forums.

Subject Matter Expertise

Brings thought leadership or expertise in particular subject matter and/or
skills central to inventing the digital future. The value of this expertise
should be measured in its depth, and its relevance to the group, as well as the
individual’s ability to effectively share this expertise on both intellectual
and practical levels.

• Formulation and execution of strategy, vision and product roadmap
• Competitive research
• Gathering and synthesizing product requirements from a variety of sources
• Driving product strategy and roadmap development, and executing against the roadmap to deliver industry-leading offerings within the digital on-line community.
• Evangelize product innovation

The perfect candidate will be excited about rapid iteration, testing and change. You’ll believe in the power of analytics, and be comfortable analyzing large sets of data. You’ll bring a sharp sense of user experience principles and be able to clearly articulate the goals of a design. Your strategic vision and customer-centric view will allow you to envision & define simple yet highly-successful products. You want to transform our users into fans. To achieve this, you must be capable of driving multiple projects, focusing on details while not losing sight of the big picture. You should be fascinated by customers, Web  interfaces, mobile & social media, and should be energized by fast-paced environments, innovative uses of technology, and staying ahead of the
competition.

Experience Required:

• 10+  years Product Management or Product Design experience, with at least 5 years in a leading Web-based consumer business preferred.
• Demonstrated ability to drive a product line from concept through execution using a product life cycle methodology. Key skills include: market vision and analysis, research, quantitative analysis, requirements definition, roadmap development, release planning, and driving organizational readiness to support the product.
• Strong understanding and experience in the on-line community
• Deep understanding of consumer mindset & how to research consumers via on-line services
• Demonstrated thought-leadership with the ability to generate product concepts that add significant improvement to current capabilities; a consumer-focused mind-set with extensive knowledge of ecommerce best-practices is key.
• Proven ability to work with cross-functional groups and drive decision making
• Proven ability to build high-performance teams and lead organizations in a fast-paced, growth environment; minimum 4+ years people-management
• Excellent erbal and written communication skills
• Strong organizational and analytic skills absolutely required
• Must be great team player that works well in collaborative environments
• Bachelors degree in business/technology; Masters a plus.