• Manage overall integration of satellite communications into company’s service offerings, including  engineering, service development and program management.
• Be responsible for research, analysis, design and system level operation of the satellite  transmission system, including space segment, terrestrial components and components such as antenna, modem and other RF/system components.
• Plan and implement technical aspects and identify metrics for installing and certifying  equipment.
• Be responsible for capacity planning including procurement of space segment resources.
• Be responsible for procurement of all antennas and terminal equipment to be installed at in customer site.
• Be responsible for the design, procurement/lease and performance of the company’s hub gateway facilities.
• Manage a team of technical staff  to support the above.

Qualifications

BSEE or equivalent degree

Experience in the Satellite/RF Engineering field with a leadership role in product or service development

Experience developing technical specifications, test plans and procedures, and service level agreements

Experience in leading a team of engineers with responsibilities for vendor management, contracts, cost, schedule, processes and technology development

Must have experience working in the technology space to include telecom, wireless, internet, automotive, etc.

This Director will lead a team engaged to support the sales organization and earn credibility by developing strong relationships with key internal departments/decision makers throughout the organization.  He/she will also quickly gain the confidence of internal and external customers as the subject expert of their assigned responsibilities.

• Develops and directs a dynamic customer marketing organization, capable of  providing the needed support to our customers and Account Executives.
• Develops and implements overall marketing policies, objectives, strategies and plans which maximize profitability, return on investments and enhance our market position.
• Works with the senior sales team to lead the development of a marketing strategy to grow revenues consistent with the global strategic plan.
• Team closely with sales to gather and synthesize near and long-term customer product and service requirements.
• Team with product management to develop and launch new and innovative products and services.
• Establish effective metrics for all key marketing initiatives, using these metrics to provide continuous insight and advice on key areas of success and areas for improvement.
• Provides detailed analysis and insight into revenue trends by market segment and customer to help sales develop annual budget and monthly forecasts.
• Ensures comprehensive analysis of the market place and of competitive activity.  Identifies areas for profitable exploitation with existing, new or improved products and services.
• Develops effective working relationships with counterpart executives globally throughout the organization to maximize business opportunities and ensure cohesion with marketing and sales plans and direction.

Requirements/Qualifications

• Experience working for a technology driven organization to include wireless, internet, automotive, etc
• Minimum 8-10 years experience in a fast moving Sales & Marketing environment
• Experience dealing with global customers and managing interactions within an international environment.
• Bachelor’s degree in Marketing, Business or Engineering with an MBA degree with a focus on marketing.
• Demonstrable record of achievement in marketing and sales management
  • Strong executive presence and experience in the “board room”
  • Strong background between a strategic marketer and a tactician with diplomatic skills.
  • Capable of mastering and reacting to the pace of the business – quick thinker and implementer with a high sense of urgency.
  • Strong leadership and collaborative skills
  • Hands-on, “roll up the sleeves” approach to business.
  • Ability to successfully manage multiple priorities and deliver projects on-time; also to manage and coordinate inputs from multiple sources.
  • Ability to work effectively in a geographically disperse organization.
  • Excellent attention to detail with strong analytical skills.
  • Leadership presence with the ability to persuade and inspire colleagues and customers.
  • Good motivator and coach, a team player with strong leadership personality and ability to persuade and inspire colleagues and customers.
  • Mature individual with excellent communication skills (especially listening skills, strategic presentation skills and excellent business writing skills).
  • Excellent negotiator with an eye on achieving the maximum value.
  • Creativity and sound judgment in decision making.  Should have adaptive skills, a flexible mindset as well as a “customer obsessed” mentality.
  • Must be able to be travel frequently (30-50%) and on short notice.
  • Technically savvy, can quickly develop strong product knowledge.
  • Organized with strong follow-up skills.  Deep desire to deliver on customer requests.
  • Ability to build strong and influential relationships with key decision makers at the customer.

This High-Tech, Global leader seeks a Technical Service Director responsible for the end-to-end technology operations management for a high volume transaction processing 24x7x365 environment that services customers globally including feeds and applications, as well as data collection network gathering information provided to premier clients and partners. The role directs, plans, supports, and manages application and hosting services and is the primary interface between the delivery functions, R&D, and business organizations. This includes management of Linux and Microsoft System Administrators responsible for server operations in a production, development and test environment. The position is also responsible for monitoring and reporting on delivered services including customer satisfaction, business relationship management, and proactive improvement of the levels of service delivered. The position will ensure that the operations services meet the requirements of the business, premier clients, consumers, and partners at all times, spanning the entire product lifecycle.

Key Responsibilities

• Primary point of contact with business, product, technical operations, and R&D teams to assure smooth transition from high-level design, through product development or system/service modification, including development of support and escalation models, and service levels.

• Directs the development, maintenance, and documentation of operational infrastructure components, applications, platforms, and/or externally-provided technology solutions.

• Evaluates proposed system or service modifications to ascertain impact on existing processes or systems. Ensures evaluation and testing of changes to guarantee uninterrupted service.

• Manages global team of system & database administrators, service engineers, technical managers, project management, solution architects, technical writers, and release managers aligned to support company’s products and services.

• Create and manage budgets while seeking opportunities for return on investment, analysis of total cost of ownership, and cost savings opportunities.

• Directly responsible for managing project pipeline/intake. Identifies and plans resource allocation to meet internal operational and customer demands.

• Analyze technical or service-provision problems or deficiencies and manage through to resolution, directing internal, external or vendor resources as required.

• Develop and present detailed reporting on key performance indicators, service levels, project status, service availability/performance, and contractual performance of vendors.

• Leads and motivates a global technical staff working continuously in a 24x7x365 environment.

• Participate in and lead troubleshooting calls for major service impacting incidents, providing overall guidance and direction for resolving operational issues.

• Ensure alignment with service platforms objectives and internal business partner roadmaps.

• Evaluate emerging technologies, keeps current with industry trends and innovations.

• Facilitates the resolution of complex technical and business problems which have long-term impact on technical methods, service levels or budget.

• Supervises one or more first level managers or project teams.

Qualifications

Skills and Experience required

· 12+ years of relevant experience

· A background in managing and supporting multiple, large commercial online products and services in a production environment

· Experience in developing high volume, high availability web sites that have low maintenance and support costs

· Experience building and managing high-end operations teams focused on operational excellence

· Well versed in the procedures and policies required to operate an application across a global organization

· Detailed understanding of public and private cloud technologies, application security, and “Operational best practices” for the online service industry.

· Ability to work on multiple projects, simultaneously, with aggressive schedules

· Creative problem solver with a keen ability to standardize a process or procedure

· Extremely well organized and accustomed to maintaining highly dynamic schedules

· Comfortable making presentations and attending a variety of client meetings and events

· Excellent communication and relationship management skills

KEY JOB RESPONSIBILITIES:

1. Working in conjunction with marketing engagement leaders, develops Social Media Marketing programs and projects to drive engagement & traffic to the company’s websites.

2. Studies the competition’s use of Social Media marketing and applies those learning’s to marketing plans and engagement tactics.

3. Directs Social Media Marketing planning in a “test and learn” culture to positively impact future results.

4. Ensures that there is a strategic connection between all Marketing channel and plans to deliver cohesive customer connections

5. Provides strategic direction to assigned staff in relation to the opportunities and impacts of Social Media in the Marketing process.

6. Manages the Social Media Marketing spend and ensures it is accurate versus the Monthly Forecast and Annual Budget with Finance team.

7. Manages the editorial and activation process for each channel; partners with other team members/departments (PR, marketing, online marketing, product development, customer service, merchants, analytics) as needed to ensure success.

8. Will study the operational effectiveness of his/her team and improve & tune-up processes.

9. As required educates the organization and key partners on Social Media Marketing trends.

REQUIRED SKILLS & QUALIFICATIONS

• Strong personal and professional experience in social media channels, emerging media content and community engagement

• An understanding of integrated marketing and traditional public relations and what drives compelling experiences on the Web – and how to integrate social into the broader marketing mix.

• Ability to translate trends, technologies and metrics into conversational English.

• As required acts as a trainer or counselor on development and implementation of social media, emerging media and community engagement initiatives.

• Ability to develop and activate strategic recommendations and program tactics.

• Flexibility to be a hands-on team player adding value, creating strategies, programs and instructional guidance to all levels and teams

• Exceptional at building and presenting concepts/programs for clients and new business opportunities.

• Strong people management and project management skills and ability to mobilize, supervise and motivate teams.

• Comfortable within an entrepreneurial/start up environment and comfortable with highly visible, multitasking assignments.

• Minimum 6 years relevant experience with 3-5 years in the social media and interactive space.

• Strong work ethic; resilient; high integrity

• Drive portfolio-level financial planning in partnership with Finance & Control and sub-unit planning functions
• Develop and publish product performance scorecards to support management in portfolio investment decision-making
• Develop and implement processes and tools to institutionalize and automate the creation of product performance data
• Leverage market, competitive and financial analysis to identify and communicate risks, gaps and new opportunity areas across the portfolio Partner with Business Planning and Pricing/Licensing to estimate revenue/business value, develop product cost estimates, and prioritize next generation solutions

Qualifications

• 3+ years experience in Internet, technology or mobile industry
• 8+ years experience in Finance, Strategy, Program Management, Product Marketing, or Product Management
• Superior analytical and critical thinking skills
• Persuasive written and verbal communications skills
• Strong collaboration and relationship-building skills
• Ability to function and self-motivate in a fast-paced, ambiguous environment
• Undergraduate degree required, MBA strongly preferred
• Travel Requirements: 10%

The Manager Competitive Analysis will have  responsibility for gathering, analyzing and communicating market trends and
competitive information with the goal of informing business and product  decision making. The manager will link competitive trends and events to key  consumer experiences and solutions. Additionally, the manager will indentify and tap into various sources of information including product performance and measurement tools across various internal business units and through 3^rd  parties.

• Responsible  for product news related to competition
• Analyze  competitors’ products, financials, and strategies and perform timely analysis of key market events.
• Connect competitive trends and events to key consumer experiences that will inform multiple teams responsible for product vision and decision-making.
• Demonstrate competency conducting research and distilling vast amounts of data into concise summaries focused on the key implications for customers and strategy.
• Develop detailed analysis reports highlighting competitive deficiencies via quantifiable measurements.
• Present findings, analysis and recommendations to various internal audiences, including the executive level.
• Deliver project-based competitive analyses for key stakeholders.
• Identify and report on future trends and keep abreast of the latest developments including industry standards, analyst viewpoints, and the expectations of consumers.

Qualifications

• 5+ years experience in technology or mobile industry
• 8-10 years Product Management, Product Marketing, Market Research, Strategic or Competitive Intelligence experience
• Demonstrated experience acting as strategic thought partner to teams
• Proven analytical and critical thinking skills
• Persuasive written and verbal communications skills
• Strong collaboration and relationship-building skills
• Ability to function and self-motivate in a fast-paced, ambiguous environment
• Undergraduate degree required
• MBA strongly preferred
• Travel Requirements: 10%

The Director, Sales Strategy & Operations (SS&O) leads the global sales operations activities for all Sales units. The incumbent will lead a team of industry focused Sales Operations Resources and team closely with the senior leadership teams across
the enterprise. The incumbent will also interface and develop relationships with mid and senior-level management at key customers as required. The incumbent must be extraordinarily self-directed, organized, independent and results-focused; have an outstanding track record of leading cross-divisional teams; establish a strong network of relationships across the company; possess strong analytical and problem solving skills; and be obsessed with driving new revenue, improving customer satisfaction and strengthening “trusted advisor” customer relationships.

Responsibilities:

Develop standardized tools that improve the effectiveness of the sales team with customers while also improves communication and increases productivity.

Help formulate impactful sales strategies that allow organization to retain current market share and drive growth.· Engage with marketing resources to execute the Customer Satisfaction Survey; coordinate and monitor all action planning for the Sales
division.

Help formulate divisional initiatives during the EP/STP process and implement effective and simple tracking and communication methods to ensure all divisional initiatives are on-track and produce the desired results.  Identify issues and recommend corrective measures when appropriate.

Team with the SVP Sales/BD and Finance to develop and publish Key Performance Indicators (KPIs) for the division; in conjunction with Finance analyze revenue and forecasting trends; implement easy-to-understand dashboards; determine proper measures to track productivity gains; track fairness and effectiveness of sales commission plans.

Engage with Customer Marketing and the Sales VPs to consolidate information across sales groups and prepare concise,
consistent, and impactful reports and presentations that are used internally and externally with customers and at industry events

Function as the primary representative for Sales on internal committees and serve as the back-up for the SVP Sales/BD on additional committees as required.

Lead programs as requested by the SVP Sales/BD to respond to changing market conditions that enable Sales to capitalize on new opportunities, quickly resolve issues and neutralize competitive threats.

Job Content: 25-30%
strategy/analytical, 70-75% tactics, process & operations

Qualifications 

Bachelor’s degree·

10+ years experience in Sales,
Marketing, Business Development, Product Management, Strategy, IT or related field

Demonstrated effective leader

Leadership experience successfully leading, managing and motivating a team

Strong analytical and communication skills

Experience at establishing and executing strategic plans to achieve business goals

Extraordinarily self-directed, organized and results focused with a high sense of urgency

Expertise
in MS PowerPoint and strong proficiency with MS Excel

Advance degree (e.g., .MBA) preferred

Essential Duties & Responsibilities:

1.  Identifies and analyzes technology framework and business needs /requirements and provides alternatives to address and close gaps:

         a.  Conducts business needs assessments and cost versus benefit measures

         b.  Works closely with Technology Strategy and Architecture to drive out   

              technology and broader IT and process business implications

         c.  Communicates trends and requirements to and from clients and IT

2.  Supports demand planning and strategy, issue resolution and project oversight

3.  Partners with functional groups within the IT organization to communicate and

     clarify business needs:

        a.  Assess near-term business needs, utilizing structured interview

             processes to establish business priorities

        b.  Consult with technical subject matter experts and  develop alternative 

             technical solutions

        c.  Advise on options, risks, costs versus benefits, and impacts on other

             business and system priorities

4.  Heavy agency interface; Speak on behalf of organization

5.  Proactively identifies opportunities to apply technologies to business strategy:

       a.  Inform and advise clients on information system technologies, functionality,

            costs, benefits and implementation requirements

       b.  Provide services such as facilitating priority setting and brokering contracts

            on behalf of clients

6.  Broker services within the IT community on behalf of clients; coordinate multi-

     systems solutions to clarify interdependencies so that systems appear

     seamless to clients

7.  Builds and enhances relationships with clients by providing ongoing portfolio

     oversight, understanding and driving client strategies and operating plans and

     providing technology solutions consulting.

8.  Under the direction of the Client Executive accountable for overall delivery of IT

     Service and client satisfaction

9.  Ally with other IT functional areas to remain apprised of project status and

     inform client management of progress; conversely, keep IT’s technology and

     service managers aware of user issues and potential obstacles

10.  Ensure that all project related financials are accurate and appropriate 

11.  Understands, explains, and assumes ownership of client Service Level

       Agreements in partnership with Managed Services partners and the retained

     IT organization

Skills, Knowledge & Abilities:

1. 1.      Extensive knowledge of the overall insurance life cycle, preferably Small Business P&C, understanding the implications of change to related business areas
2. 2.      Knowledge of IT, including in-depth experience in business systems analysis, larger scale program management and detailed knowledge in the execution of business process reengineering
3. 3.      Extensive knowledge in at least one of the insurance disciplines: Underwriting/Rating, Distribution, Financial, Claims or Insurance Operations/Billing Collections
4. 4.      Experience in a high volume, “straight-through” processing environment, RTQ operation—real Time Quote
5. 5.      Professional image with consultative polish – excellent communication skills
6. 6.      Strong leadership skills including influencing and collaboration
7. 7.      Ability to translate business and technical client requirements clearly and verbally to individuals of varying backgrounds and levels
8. 8.      Understanding and experience in business applications/systems and how they are planned, specified, designed, built, tested, deployed and managed throughout the application and system development lifecycle
9. 9.      Proven project management skills to manage projects from inception to implementation – ability to apply project development methodologies, reporting techniques, and measurement techniques

Education & Experience:

1.  The successful candidate will have a minimum of 10+ years of experience in

      progressive enterprise level IT or business roles ideally within a Tier I

      Professional Services Practice focused on insurance

2.   Ideally, candidate should have experience working in a matrix environment

      capable of developing and fostering high quality relationships with all levels of

      the enterprise

3.   Minimum Bachelors Degree, Advanced degree preferred

The purpose of this work unit is to direct the Product Management activities and team for several technology areas and products to support organization’s push into Broadband for the global market place. These include, Long Term Evolution (LTE) wireless infrastructure technology, Multi-media applications over LTE networks. This position is responsible for directing and controls activities of two or more functional areas through several department managers including external suppliers, development, etc.  The incumbent will be directly Involved in strategic growth of the broadband device business. In addition, is responsible for developing and working with the Broadband Product Team to define critical features that are required to meet the priorities and expectation of the markets.

The Director Product Management for Devices and Solutions is responsible for driving a successful launch campaign for the  organization’s push into Wireless Broadband markets within North America. In this role, the position is responsible for developing market requirements and strategies to build devices business within our existing market. The position will help optimize the financial performance of the Broadband Solutions business, drive an integrated roadmap across the various regions including working with and through the product management teams in addition to collaborating with other teams to develop and deliver the device portfolio and solutions required of our customers.

- Product mgmt of devices
-working with marketing on this industry
-support to sales organizations in North America
-working with Broadband Product Management team and engineering where appropriate
-working with Service Organization on operational service side of this business model
-Incumbent will need to work with Third Parties (3PV’s) including chipset suppliers, etc.

SKILLS REQ’d

Need a strong background product managing and overseeing a diverse product portfolio which includes 2G, 3G as well as an understanding of Broadband level devices (LTE or WiMAX) plus understanding 3G PP and 3GPP standards processes. This position requires frequent use and general application of principles, theories, concepts and techniques; requires general knowledge of industry practices as well as external vendors within this space. Candidate should have worked in a product management, business development or within a sales organization or other business management positions either within Networks or Mobile Devices.

Candidate should have at least 5 years of Devices product management and an engineering background is highly desirable. Individual should also possess a strong working knowledge of Broadband technologies which include WiMAX and LTE. The individual should possess a strong working knowledge of 3G based technologies (UMTS/HSPA or DO Rev A)

This position will direct an
engineering team that develops device products supporting the US and
International market. This position will lead the development of products
through an on-site team as well as external suppliers.

Responsible for hardware and
software development process for devices.

• Works with device product management on product strategy and road maps.

• Defines schedules and manages projects adhering to specification, budgets and
schedules. Focus on delivering a high quality offering to the marketplace.

• Coordinates development efforts with the infrastructure development team.

• Enables innovation and the creation of Intellectual Property and Patents.

• Provides strategic technology guidance for the devices business.

• Engages with customers and sales leadership to work through product and
technical propositions, solve customer problems and seek input that will
eventually lead to device design.

• Works with Product Management, the Architecture team, and senior management
to determine product strategy, road maps, and engineering timelines.

• Negotiates and selects key contract development firms.

• Works with Quality and Supply chain organizations on production of products.

SKILLS REQ’D:

Bachelors degree in an engineering discipline. A graduate degree in
engineering or business degree preferred

·
10+ years of experience in leading engineering teams.

· Demonstrated experience in building devices that have a high degree of
special software and hardware features.

· Experience working managing 3rd party development firms.

· Strong working knowledge of Broadband technologies & knowledge of 3G based technologies (UMTS/HSPA or Do Rev A