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Cisco Voice Engineer, Northwest Suburbs

The desired candidate will be a Level 3 contact for all IT Staff with information designed to increase utilization of our Cisco VoIP systems, solve problems encountered, and assist in the optimization of all other telecom systems.

  

·         Lead VoIP deployment projects by gathering requirements, designing and implementing VOIP solutions

·         Program and configure software translations for Cisco CM 4.x and higher.

·         Build and Implement new Cisco VoIP solutions as needed.

·         Troubleshoot connectivity issues to peripheral equipment such as IPCC, messaging, gateways, etc.

·         Work with network engineers to troubleshoot complex customer issues involving VoIP and other converged technologies.

·         Engineer, design, planning, layout, and configuration of Cisco communication systems and services.

·         Maintain and administer Cisco IPCC Enterprise Contact Center, IVR, and WebView reporting. Light scripting is required.

·         Maintain and administer voicemail, call recording, and CDR reporting as needed.

·         Interact with general business users to define requirements and expectations of new and existing telecommunications systems.

·         Install and test necessary software and hardware.  Provide proof of concept and potentially act as a project manager or lead on implementation.

·         Bachelors Degree required

·         Cisco IPT/VoIP certifications preferred

·         Microsoft Office experience

·         Basic Microsoft Visio and Project experience

·         IP & SIP based communications, protocols and standards

 

 ·         Experience working in a large, enterprise environment (Fortune 500)

·         4+ years experience working with Cisco VoIP technology and at least 2 years in systems support

·         Travel is required (25-30% out of state)

·         Previous experience supporting telephony infrastructure

·         Must have previous Cisco IPT/VoIP experience

·         Experience with problem resolution of hardware/software platform problems in complex infrastructure

·         Strong technical project management background.

·         Excellent written and oral communication skills, including the ability to create and deliver status and project level presentations to business sponsors.

·         Strong customer service, interpersonal and communication skills.

 

To apply please click on links below or email me directly at jmahan@htassociates.com.