Home :: Recruiters :: Kevin Higgins :: Cisco VOIP Telecom Engineer

Cisco VOIP Telecom Engineer

 

General Summary:

The desired candidate will be a Level 3 contact for all IT Staff with information designed to increase utilization of our Cisco VoIP systems, solve problems encountered, and assist in the optimization of all other telecom systems. The expectation is to provide guidance for issues related to telecom needs that may cover contact management applications, internal infrastructure support, carrier services support, and any other adjunct telecommunications application. Remote and onsite support for our SBU’s is also required.

 

Principal Duties & Responsibilities:

(* Essential functions)

 

  • Lead VoIP deployment projects by gathering requirements, designing and implementing VOIP solutions
  • Program and configure software translations for Cisco CM 4.x and higher.
  • Build and Implement new Cisco VoIP solutions as needed.
  • Troubleshoot connectivity issues to peripheral equipment such as IPCC, messaging, gateways, etc.
  • Work with network engineers to troubleshoot complex customer issues involving VoIP and other converged technologies.
  • Engineer, design, planning, layout, and configuration of Cisco communication systems and services.
  • Maintain and administer Cisco IPCC Enterprise Contact Center, IVR, and WebView reporting. Light scripting is required.
  • Maintain and administer voicemail, call recording, and CDR reporting as needed.
  • Interact with general business users to define requirements and expectations of new and existing telecommunications systems.
  • Serves as an escalation point for Levels 1 & 2 of internal IT/Telecom staff.
  • Develop standards, guidelines and training for any piece of telecomm technology.
  • Training/mentoring of team members and other non-centralized IT workforce.

·         Participation in “on-call” service rotation

  • Upgrade network hardware and software components.
  • Install and test necessary software and hardware.  Provide proof of concept and potentially act as a project manager or lead on implementation.

 

Job Specifications:

 & Knowledge:

·         Bachelors Degree required

·         Cisco IPT/VoIP certifications preferred

·         Microsoft Office experience

·         Basic Microsoft Visio and Project experience

·         IP & SIP based communications, protocols and standards

 

 

Skills and Abilities

·         Experience working in a large, enterprise environment (Fortune 500)

·         4+ years experience working with Cisco VoIP technology and at least 2 years in systems support

·         Travel is required (25-30% out of state)

·         Previous experience supporting telephony infrastructure

·         Must have previous Cisco IPT/VoIP experience

·         Experience with problem resolution of hardware/software platform problems in complex infrastructure

·         Strong technical project management background.

·         Excellent written and oral communication skills, including the ability to create and deliver status and project level presentations to business sponsors.

·         Strong customer service, interpersonal and communication skills.

 

FORWARD RESUMES TO: khiggins@htassociates.com