Systems Analyst-Billing Systems

The Systems Analyst – Business Support Systems is the technical liaison between Finance, Care and the Billing System vendor(s) responsible for ensuring successful billing functionality The Systems Analyst holds responsibility for monthly financial reports, invoice run accuracy, transaction processing and revenue assurance support. The Systems Analyst provides critical billing system expertise, strategy and process leadership to the end users and vendor in collaboration with internal business units; IT-architecture, and governance organizations to ensure optimal system solution delivery resulting in successful systems integration

Key Responsibilities:

· Articulate in various formats: requirements, system impacts, and process translation between Billing Systems and Business Units to ensure desired solution delivery is attained with the highest level of satisfaction.

· On-going system and process evaluations resulting in recommendations and justifications to business problems, opportunities, gaps and overlaps.

· Day to day project management adherence to release timeline schedules actively managing and escalating issues with billing system(s) solution providers, their milestones and/or service levels.

· Risk identification and mitigation on a daily basis ensuring appropriate communication and resolution delivery in a timely manner.

· Service Level Agreement (SLA) maintenance and monitoring between billing systems and end users; provide supporting efforts to ensure optimal results and be relentless in the pursuit of corrective actions.

· Report on all system solution deliverables internally and via IT-Governance processes.

· Support testing requirements, business scenarios and test conditions for systems financial testing.

· Provide billing system(s) financial expertise and leadership across business organizations, build awareness of functionality in relation to Business Unit and IT strategy; architecture/standards, development processes and artifacts.

· Establish and report on metrics and KPIs that reflect the effectiveness and efficiency of the Billing System (s) financial transactional operations

Required Skills & Experience:

· 5-7 years of experience in Billing/CRM System financial transaction processing

· Experience with Billing/CRM IT systems/requirements analysis, testing, training.

· In-depth practical business knowledge of billing financial conceptual design, requirements generation, impact analysis, and change control.

· Experience with establishing and monitoring financial SLA’s with billing systems.

· Demonstrate collaborative capabilities and a service-level oriented, customer-focused mindset.

· Excellent communication skills required; demonstrable ability to communicate in both a technical and non-technical environment.

· Ability to operate confidently and effectively in both business and IT organizations.

· Bachelor’s degree in Computer Science, Information Systems or other equivalent or related field.

· Limited travel may be required both in the US and the UK.

· Advanced degree and/or certifications preferred.